Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@smokebasix.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, ,
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● Any Apparel Items
● Gift cards (except as required by law)
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● All items must be in the same condition in which you received them
QUESTIONS
If you have any questions concerning our return policy, please contact us at: